Description:
All businesses should deliver satisfactory customer service—but that’s not at all what this course is about! Here we’ll look at how to create truly great customer experiences—those “wow” moments that amaze customers, inspire loyalty, and free stores from race-to-the-bottom pricing competition. Leading customer service expert and New York Times-bestselling author Shep Hyken has built a set of tools that allow us to create true moments of magic for our customers—and just as importantly, to do so consistently. The result isn’t just spectacular for customers, it’s more rewarding and motivating for staff.
What you will learn:
- Creating quality customer experiences in retail
- Turning the point of sale into an opportunity to amaze
- Making the most of each point of contact with customers
- Adopting a winning attitude for each type of interaction
Training course overview:
- Amazing every customer
- Greeting your customer
- Adapting to individual customers
- Inspiring your customer
- Surprising your customer
- Being accountable to your customer
- Being a leader
- Winning back customers
- Leaving a lasting impression
Learning Outcomes:
- Customer loyalty
- Competitive edge
- Customers become brand ambassadors
- Customers spend more each time they purchase
- Customers are less price-sensitive
Who should attend?
- Sales associates in specialist stores or retail chains
World-Class Faculty & Industry Experts:
- Learn from globally recognized university faculty, best-selling authors, Thinkers50 experts, and leading industry practitioners, bringing world-class expertise to every learning experience.
