ICP

posted on May 27, 2014
ICP 106 – Understanding Goal Settings Fundamentals
What does the GOALS acronym stand for? The GOALS acronym outlines activities that use goal...
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by IQUAD Learning Solutions
posted on April 14, 2014
Interpersonal Communication -Handling Difficult Callers (ICP 110)
How should I handle a situation with an angry caller? A caller's anger represents an emotional...
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by IQUAD Learning Solutions